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FREQUENTLY ASKED QUESTIONS

Clifton Gas provides a range of services including LPG delivery, bulk gas supply, piped gas systems, and gas consultancy services. We cater to both residential and commercial clients.

You can place an order through our website by filling out the order form or by contacting us directly at 0798 400 800 or via email at info@cliftongas.com.

We deliver LPG and provide services to various regions. For specific delivery locations, please contact our customer service team.

We accept various payment methods including MPesa, credit/debit cards, and bank transfers.

You can reach our customer service team at 0798 400 800 or via email at support@cliftongas.com.

 

PRODUCTS AND SERVICES QUESTIONS

We supply high-quality LPG for various applications including residential, commercial, and industrial use.

Our delivery personnel use certified measuring equipment to ensure accurate delivery. Additionally, you can verify the quantity using the individual gas meters provided.

We adhere to stringent safety standards in the delivery and installation of LPG systems. All our installations and maintenance are carried out by certified professionals.

Yes, we provide professional installation services for LPG systems, including centralized storage tanks and piped gas systems for residential and commercial properties.

In the event of a gas leak, immediately turn off the gas supply, ventilate the area, and contact our emergency support team at 0798 400 800.

DELIVERY QUESTIONS

Delivery times vary based on your location and order size. We strive to deliver LPG promptly and will provide an estimated delivery time at the time of order placement.

In case of any delays, we will notify you promptly and provide an updated delivery schedule. We aim to minimize any inconvenience caused by delivery delays.

Yes, our bulk gas systems include an “auto-refill” feature that triggers deliveries without requiring input from the customer, ensuring a consistent supply of gas.

CLAIMS AND RETURNS

If you encounter any issues with your order, contact our customer service team within 7 days of the incident at 0798 400 800 or via email at info@cliftongas.com. Provide your order number and details of the issue.

We will review your claim, investigate the issue, and provide a resolution which may include replacement, redelivery, or a refund, as deemed appropriate.

PRIVACY QUESTIONS

We implement robust security measures to protect your personal information. Please refer to our Privacy Policy for detailed information on how we handle your data.

Yes, you can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails or by contacting us directly.

CONTACT INFORMATION

For any further questions or information, please contact us at:

Clifton Gas
Vienna Court, Ground Floor, State House Road,
P.O Box 48021-00100, Nairobi, Kenya
Ndonya-Ngaria Mlango, Eldoret-Kapsabet Road
P.O Box 48021-00100, Nairobi, Kenya
Call: 0798 400 800
Email: info@cliftongas.com

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